Vehicle Service Management Software for Automotive Business

Services

Efficiently execute service operations, from campaigns to work execution and billing.

Service

Run Efficient Operations and Maximize Customer Satisfaction

Streamline service operations, boost customer retention, and drive revenue growth through optimized resources and mobile-enabled solutions.

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Efficient processes resulting in lower operational costs
Enhanced customer experience and retention
Improved resource utilization through workshop scheduling and loading
Increased revenue via eVHC management
Enhanced workshop control with the Workshop Live View app

Seamless Service Bookings and Vehicle Inventory

Simplified/self-appointment bookings, management of service walk-ins, e-VHC issue recording, and visual report sharing with customers. Conduct vehicle inventory efficiently using handheld devices.

Efficiently Manage Work Execution

Seamlessly allocate resources, issue parts, manage sublet and petty cash operations, control technician performance with clock-in/clock-out, utilize split billing, and oversee end-to-end work execution.

End-to-End Process From Campaign to Billing

Streamline service processes with digital tools for marketing, resource management, and customer engagement, ensuring a seamless experience from start to finish.

Digital marketing and campaign management with call center integration
Lead, opportunity, activity, and appointment management
Workshop load and capacity utilization
Digital gate pass for smooth vehicle exit
Mobile service advisor for on-the-go assistance
Warranty and recall management for efficient handling

Mobile service advisor for on-the-go assistance
Service quotation management for transparent pricing
Automated job card creation and service execution
Workshop resource scheduling and management
Clock-in/clock-out app for time tracking

Application Areas

Integrated Processes for Service Division

Streamline service operations with end-to-end solutions for campaigns, customer engagement, appointment and walk-in management, diagnostics, work estimation, execution, and seamless invoicing.

Campaign Management

Run targeted, multichannel campaigns with automated management functionality. Generate leads and assign them to call center agents for qualification. Create follow-up activities for non-responsive leads.

Lead & Opportunity Management

Capture leads and engage customers via SMS, social media, video conferencing, and email. Qualify prospects, convert them into opportunities, and send personalized videos to enhance virtual engagement.

Connected Vehicle

Receive notifications, such as at 9,500 km for a 10,000 km service, directly from the vehicle to schedule customer service appointments. Receive error or malfunction alerts from the vehicle’s onboard computer to proactively book service appointments.

Service Agreement

Automate the service agreement process, manage deferred revenue payments, and book revenue as services are completed per IFRS standards. Handle the full lifecycle of service agreements, including updates for vehicle sales and pre-closure or closure upon contract fulfillment.

Appointment Management

Book appointments via the Customer Service app with end-to-end management. Offer pick-up/drop-off service or a loan car for convenience. Utilize connected vehicle data and service history to ensure timely servicing.

Vehicle Reception

Digital gate controls vehicle entry, and the mobile service advisor app offers paperless reception. Capture vehicle issues, notes, photos, and videos, enable upselling and cross-selling, prompt deferred work and recalls, and secure digital signatures for an enhanced customer experience.

Vehicle Health Check

Conduct health checks with green, amber, or red flags. Identify issues and record videos of damaged parts with the eVHC app. Share quotations through the Customer Service app, allowing customers to view videos and approve, defer, or reject repairs.

Warranty & Recall Handling

For recalls or warranty work, raise claims with the OEM, including complete service details. Track claim status and raise debit memos upon approval, following up with additional information as needed for rejected claims.

Estimation and Service Quotation

For repairs or body shop work, create estimates using the service catalog or connect to third-party estimation apps. Prepare quotations and get customer approval via the Customer Service app, factoring in warranty conditions for labor and parts when applicable.

Service Order Handling

Secure down-payments, check for missing parts, and release service orders for execution. The application supports full or partial warranties for labor or parts, split invoicing for body shop work, and automated status updates for efficient management.

Work Order Scheduling

Once released by the workshop controller, work orders are auto-scheduled and technicians are assigned based on defined parameters. A resource scheduling app allows for rescheduling or reallocation based on customer priority, with parts issued as needed.

Technician Management

Manage technician work execution with the Clock-in/Clock-out app. Analyze technician utilization, efficiency, and productivity through embedded analytics. Allocate bays, monitor workshop load, and view vehicle movements in real-time with the Workshop Live View app.

Service Invoicing & Payment

Generate service invoices and collect payments via CashDesk or the Customer Experience app with online payment capabilities. Send automated notifications to customers for vehicle collection with location details, and provide a digital gate pass for a seamless experience.

Analytics

Embedded analytics and KPI dashboards provide insights into workshop metrics like technician utilization. The Workshop Live View app offers real-time updates to workshop managers, planners, and controllers, ensuring timely work execution.

Seasonal Tyre Management

Retain customers by offering seasonal tires. Manage seasonal tire fitment, storage, and billing end-to-end, and reduce fleet operating costs through regular inspection and maintenance.

Customer Experience App

Empower customers with an app to book appointments, approve or reject quotations, monitor ongoing jobs, review vehicle history, receive notifications, and pay invoices. Guide customers through interactive elements to explore various vehicle specifications.