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Customer Experience

Enhance Engagement and Sales with Seamless Customer Experience Management

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  • Customer Experience
Customer Experience

Enhanced Customer Experience
in SAP S/4HANA

The Customer Experience feature empowers SAP S/4HANA customers to engage leads across multiple channels, qualify opportunities, and improve customer interactions. This solution supports the sales team with streamlined activities, campaign tools for funnel building, and mobile support for onsite engagement, driving revenue growth.

Key Benefits

Optimize Sales Funnel and Customer Engagement

Achieve targeted growth through effective lead management and campaign tools.

  • Expanded prospect reach and pipeline
  • Efficient lead capture and qualification
  • Improved sales opportunity management
  • Enhanced visibility into sales funnel
  • Increased campaign impact and effectiveness
Application Areas
Campaign Management

Generate Leads with the capture of the campaign ID and allocate them to agents in call centers for Lead qualification. The campaign ID is passed to all the follow-on documents created in the system, including billing, which helps in generating the Sales funnel against the campaign. Analyze campaign Effectiveness.

Prospect / Customer

Create and Extend customers by capturing the minimum information required. Update Customer information during the Sales cycle. Use Customer 360 and Customer Overview apps for KPI management and Analytics.

Lead Management

Capture Leads and engage Customers via SMS, E-mail and WhatsApp. Qualify leads and create Activities / Appointments / Tasks for follow-up calls. Use the Lead Analytics app to draw reports.

Opportunity Management

Convert Leads into Opportunities or directly create opportunities and assign them to the sales team. Use the sales stage to draw a sales pipeline. Use the Opportunity Analytical app to draw Analytical reports.

Sales Visit App

Helps Organize customer visits. Empowers fleet salesmen with a Sales Visit mobile app that captures location, records audio conversations, records video, and captures notes.